Some additional settings that can be adjusted for your Messenger bot include:
- Mark as seen status: Allow your users to see when you have seen their message after they request to chat to a human.
- Chat with a human email: Add a custom email address to be informed when a user requests to chat with a human.
- Reply if no match found: Reply if your bot doesn't find a keyword match to the users message.
- Mailchimp integration: Send a collected email from quick reply to your Mailchimp subscriber list. Page name will be added as tag name in your Mailchimp list.
- SMS integration: Send an automated sms to users who provide a phone number through the quick reply.
Setup
Step 1: Click the 'Messenger Bot' submenu found under the 'Messenger Tools' in the left sidebar.
Step 2: Click on 'Actions' under 'Bot Settings'.
Step 3: Under the General Settings tab in the Messenger bot settings page click 'Change Settings'.
Step 4: Change the desired settings and click 'Save'.