The Dashboard of Convosio

The dashboard contains a couple of charts that help you understand the process flow of agents, visitors, and chats. You will be able to see the Visitors online, chats in process, and chats waiting to be claimed by your agents. Under the dashboard, you will be able to see quick access which helps you gain access to the features of Convosio that you use the most in a faster way. Customer satisfaction is one of the features you can see in the dashboard, which lets you know what clients think of your agents while they provide chat support.